2012-2013 Citizenship & Sustainability Report

Customers & Community

Economic Development

Reliable and affordable supplies of energy are critical to economic growth and vitality. Our mission is to meet these expectations – and do so in an environmentally responsible manner.

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Customer Service & Satisfaction

Customer care is a core responsibility at Dominion. Our focus is helping customers manage their energy costs and making it convenient to do business with us.

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Emergency Preparedness

Emergency planning, preparation and response programs enable trained personnel to identify, evaluate and manage through a wide variety of potential emergencies and major events, including those caused by severe weather and equipment malfunctions.

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